Best Swiss Winter Sports Hotels

Switzerland has some of the best winter sports hotels in the world. With Covid, however, many cantons have closed restaurants and bars except those associated with hotels, and these are only open for residents. Now is perhaps a good time to figure out where are some of the best places to stay with full restaurant and bar service and things to do off the slopes, given that there could be various restrictions yet to come.

Hotel Kempinski in St Moritz

Much as I haven’t eaten in many of the restaurants listed in my previous post, I haven’t stayed in enough hotels in Switzerland to tell you which are the best for winter sports.

However, as is the case with Gault & Millau when it comes to the restaurants with the best food, the influential Zurich newspaper, Tages-Anzeiger, annually identifies the best 3, 4 and 5 star hotels in Switzerland for winter sports visitors.

The list is behind a paywall, but I shared the list of 10 years ago on my “Where to Stay” page at the Swiss Winter Sports web site. Last week the newspaper published their latest annual survey (now up from the top 15 in each category to the top 25) and here are some of the best value choices from the latest survey.

Amongst the 5 star hotels, the Lenkerhof Gourmet Spa Resort in Lenk, the Chalet Royalp Hotel & Spa in Villars, the Capra Saas-Fee and the Cervo Zermatt, appear to offer full board mid-season for less than SFr 400 a night assuming two sharing a room. The famous Badrutt’s Palace seemed to offer the best value in St Moritz at SFr 495 – pricey, but it is what it is, although there are some good budget options in St Moritz despite its reputation. Gstaad‘s top hotels were the most expensive but again, there are options on a lesser budget.

The Gstaad Palace dominates the village of Gstaad.

Amongst highly ranked 4 star hotels, the Ameron Swiss Mountain Hotel in Davos seemed to offer the best value, at SFr 170, followed by the Radisson Blu Hotel Reussen in Andermatt at SFr 190, both full board.

For 3 star hotels, the Revier Mountain Lodge (Swiss Lodge) in both Adelboden and Lenzerheide are an impressively affordable at SFr 99 a night, although breakfast is an extra SFr 18 and dinner is not included. 3 star hotels offering full board at less than SFr 200/night include the #1 pick Spitzhorn in Saanen (Gstaad), Sporthotel in Pontresina, Kernen in Schönried (Gstaad), Spescha in Lenzerheide and Des Alpes in Flims.

Schönried gives good access to the best slopes of Gstaad Mountain Rides.

These are prices quoted in Tages-Anzeiger. I did a spot check and they seemed to be broadly correct, but do check at the hotel itself, the Swiss Tourist Board, Bookings.com, TripAdvisor or some other aggregator. Given the Covid situation, you might find some bargains – I certainly have so far this season.

I wanted to briefly review the star system and also determine the durability of the Tages-Anzeiger ranking system by comparing the list of ten years ago with the latest.

The Tages-Anzeiger list excludes hostels and hotels with fewer than 3 stars. What does the star system mean? Well it was Switzerland who first introduced an independent hotel classification in 1979 and in 2010 this became the European Hotelstars Union that applies to most Alpine hotels (but not France). The full list of criteria is here, but I will list the minimum criteria for a hotel to have 3 stars:

  • Reception opened 14 hours, accessible by phone 24 hours from inside and outside, bilingual staff
  • Lounge suite at the reception, luggage service on demand
  • Beverage offer in the room
  • Telephone in the room
  • hair-dryer, cleansing tissue
  • Dressing mirror, adequate place or rack to put the luggage/suitcase
  • Sewing kit, shoe polish utensils, laundry and ironing service
  • Additional pillow and additional blanket on demand
  • Systematic complaint management system

For many people a one star hotel will offer everything they want, such as half-board, TV, ensuite bathroom, daily room cleaning and towels. Indeed, I would happily recommend most hostels and many no star hotels in Switzerland to skiers and snowboarders based on my own experience. On the whole Switzerland is an orderly, clean and safe country and I have found even the most basic hostel in the country better than the best hostel I have stayed in outside the country. They usually offer full board, have a bar service and a range of accommodation, from dormitories to en suite. Indeed, you might prefer a ski-in, ski-out hostel to luxury accommodation where you would need a hotel transfer to get to the slopes. However many of the budget hotels do not offer a dinner or bar service at this time, and many hostels will not be offering shared accommodation any time soon.

I was wondering when the new Tages-Anzeiger list came out whether it is true that the most highly rated establishments tend to maintain more consistent standards over time. If I am right, the best Swiss winter sports hotels in Tages-Anzeiger will have changed less amongst 5 star than 4 and 3 star hotels, comparing 2010 to 2020 and 2020 to last year. Let’s see how it goes.

Well, all but two of the 15 top 5 star hotels in 2010 are in in the top 25 for 2020. The two that have dropped out have been rebranded and appear to be under new ownership, and the two that snuck in to replace them were ranked 23rd and 24th. The ones that dropped out still get good reviews online, but clearly are rebuilding their reputations. The top 10 are the same as last year, with some small differences in ranking. Interestingly, the W in Verbier, which the Telegraph rated 9/10, does not make the top 25 – which may be because the Tages-Anzeiger list addresses Swiss rather than UK tastes.

When it comes to 4 star hotels, only 7 that were in the top 15 are still in the top 15, 10 years later. All the others had dropped out of top 25 altogether. There have been some changes of ownership, but the list for 2020 has a different feel. However only 2 have dropped out from the top 10 of last year, to 14 and 15th places. There are 4 new entrants from last tear, 2 of which mande it striaght into the top 15.

For the 3 star hotels, 6 have retained a place in the top 15, and 9 in the top 25. Only 1 has dropped out of the top 10, down to 16th. There were 5 new entrants, none higher than 17th place.

So it is not very scientific, but it does look like 5 star hotels have more durability than 4 or 3 star hotels but no real difference between 3 and 4 star hotels in terms of durability of reputation.

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Best restaurants in Zermatt

Diners at the restaurant at Matterhorn Glacier Palace.
The restaurant at Matterhorn Glacier Palace has great views, but the toilets are not free!

The winter season officially opens in Zermatt on 5th December with lifts on the Rothorn and Gornergrat adding to the ski area already open above Furgg.

Sadly the mountain restaurants won’t open fully until 13th December because of covid restrictions, but six mountain restaurants are offering a take-away service during this period. Annoyingly all the seats have also been removed up the mountains, so you need to find a nice rock to sit on to enjoy your fare. My experience so far during this lockdown period is alcohol is not generally served as part of the take-way service.

Socially distanced tables at Trockener Steg under the Matterhorn.
Restaurant at Trockener Steg before lockdown, but with socially distanced tables.

When the restaurants do open up, Zermatt probably offers the best culinary options in the Alps – both on the slopes and in the town. Gault Millau, who rate the best culinary experiences in Switzerland identified 15 in Zermatt out of 830 throughout Switzerland to deserve special note.

The marking system is as follows:
17 points: mark for the best quality and high consistency
16 and 15 points: high level of the culinary arts and quality
14 and 13 points: very good cuisine and offering much more than everyday dining
12 points: conventional, good cuisine without special ambitions

The restaurants are:

PointsName of the restaurants
17After Seven (Backstage Hotel)
17Ristorante Capri (Mont Cervin Palace)
16Alpine Gourmet Prato Borni (Grand Hotel Zermatterhof)
15The Omnia
14Chez Heini
14Chez Vrony
14China Garden
14Findlerhof bei Franz und Heidi
14Grill le Cervin (Mont Cervin Palace)
14Restaurant Saveurs (Chalet Hotel Schönegg)
14Zum See bei Max und Greti
13Lusi Brasserie & Lounge (Grand Hotel Zermatterhof)
13Myoko
13Restaurant Sonnmatten
13Restaurant 1818
Simon Hughes enjoying the fabulous fish stew at Chalet Etoile.

Not included in the list, of course, are the restaurants on the Cervinia side – sadly off-limits for the time being due to covid. At the web site, SwissWinterSports.co.uk, I opine that “the small serving of fish soup in Chalet Etoile off Plain Maison in Cervinia is not only an inexpensive and filling repast, it is probably the best fish soup you will experience anywhere in the world, at least above 2000m.” 

So now you know.

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Saas-Fee compared to Zermatt

Nicholas Oatridge at Saas-Fee
Nic Oatridge skiing Saas-Fee.

Saas-Fee was the first ski resort I visited in Switzerland, way back in the early 1990s. Since then I have skied over 100 other ski resorts in Switzerland, some many times. I have also skied other resorts in the UK, mainland Europe and North America but Switzerland is my destination of choice for many reasons.

Not least amongst the reasons is that you can ski some decent slopes as early as November in Switzerland. I skied Zermatt last week, Verbier last weekend and Saas-Fee this week. I have written in previous blogs about my recent experiences in Zermatt and Verbier, but here I would like to concentrate on the relative merits of Zermatt and Saas-Fee for early season snow sports.

Skiers above the Morenia middle station

The routes to Zermatt and Saas-Fee diverge at the municipality of Stalden where the Matter Vispa and the Saaser Vispa rivers conjoin. Stalden is a dizzying community of homes on steep valley walls atop which are a number of small ski resorts such as Grächen, Törbel, Bürchen, Unterbäch and Visperterminen – of which Grächen is the largest and most charming. Stalden already has some spectacular bridges but a bypass planned to complete in 2023 will add to the spectacle with seven additional bridges, including the 270m long Chinegga Bridge.

Saas-Fee is the quicker to get to from anywhere you choose to come from, although the last leg from Visp is by bus rather than the train, as is the case for Zermatt. Neither resort allows cars, but the parking lot in Saas-Fee is actually in the village, unlike Zermatt where you have to take the train for the last leg from Täsch if you drive.

Saas-Fee is the highest and largest of four resorts in Saastal – the Saas valley – and the route to the resort passes through one of them, Saas-Grund. Saas-Grund has a creditable 35km of piste in the winter season up to a top station of 3200m. In terms of scale it is somewhat dwarfed by Saas-Fee with its 100km of piste up to 3600m, but it provides some variety if you come to Saastal for a week, often has untracked off-piste when Saas-Fee does not and is less crowded in peak season.

Looking down in November on the ski resort of Saas-Fee

Saas-Fee is not as high or as extensive a resort as Zermatt which, fully open, has an incredible 360 km of piste between 1620 and 3899m. However in November, neither resort is fully open and – in the case of Zermatt – the runs over to Cervinia in Italy which would normally be open are closed because of Covid-19.

Saas-Fee and Zermatt have the highest ski runs in Europe and this is why anyone looking to ski outside the regular season should consider them. Zermatt is open all year round, but summer skiing there is very limited. By mid-November, Zermatt had open 26 km of piste and 10 lifts – limited by the lack of access to Cervinia – whereas Saas-Fee claims 43 km and 12 lifts. On the 28th November the lifts up to the Rothorn and Stockhorn are scheduled to begin operating in Zermatt, opening up at least 100 km of piste.

Both resorts have their upper runs on glaciers, which means off-piste is not an option in those areas, and – since glaciers move – the only lifts on the glaciers are surface lifts. However both resorts currently have chairlift-served runs lower down.

From earlier this month the Covid-19 precautions have resulted in all bars and restaurants being closed until at least the start of December in Valais, the canton where Zermatt, Saas-Fee and Verbier are located. This certainly puts a damper on the apres-ski and mountain restaurant scene, although even without Covid many restaurants and bars are not open in the resorts in November. But we’re here for the skiing and snowboarding, right? Right.

The slopes below the Allalin top station in Saastal.

The limited skiing available in Zermatt is gentle reds and blues with a little off-piste whereas Saas-Fee has many more steeper sections. The open areas are reasonably well-connected. To get to the top at Saas-Fee you take two gondolas and an underground train, and the return journey is just the one train from Morenia. For Zermatt the trip up is three cable cars, but you have to take two back – from Trockener Steg and Furi. Since only the most southerly section of Zermatt is open it is also a longer transfer from the train station to the lifts than it is from the garages and bus station at Saas-Fee. In fact, at Zermatt, you might want to take the courtesy bus or a taxi to get to your hotel and to the slopes.

Switzerland has had clear unclouded skies since the start of November and this has worked worse for Saas-Fee than Zermatt. The snow is reasonably good at both, but fresh snow would be welcome and the pistes were icier in Saas-Fee. Both ski areas are north-facing, but Zermatt was bathed in sunshine nearly everywhere whilst the slopes were open, whereas many parts of Saas-Fee, with a low sun behind the Allalin, hardly moved out of shadow all day. I think Saas-Fee would have been a lot better with fresher snow, and I enjoyed my skiing more at Zermatt but I will look to visit again before the end of the month to see how the conditions are holding up.

Skiers and snowboarders exit the undeground train at Allalin.

I visited both on weekdays and would expect them to both be busier at the weekend. When I was at the resorts Saas-Fee had more ski racers in training, whereas Zermatt had more ski school instructors under instruction. The runs at Saas-Fee were generally much busier, but at both resorts it was possible to find runs where I was an almost solitary skier. Unfortunately the lifts up and down the mountain at both resorts were quite busy. Masks are compulsory on all lifts.

In broad terms what you are getting in November in these resorts is a similar snow sport experience as you would get mid-week, peak season in a resort like Braunwald or Pizol, albeit at a significantly higher price.

I like Saas-Fee. It is pleasant car-free village, reasonably compact with an excellent lift system and a good range of snow-sure slopes. Zermatt has its downsides but there is probably not a better ski resort on the planet, in my very humble opinion. Both resorts are expensive. Even without the bars and restaurants, ahead of the full season opening, I would on balance choose Zermatt still, but it is a far closer call, especially with Cervinia closed.

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Covid-19 impact on Skiing and Snowboarding

Verbier has one run open.

Most Alpine resorts are holding fire on when, and whether, to begin the 2020/21 ski season. Currently the only ski resorts with unrestricted public access are in Switzerland, but most resorts still seem to be planning to open in December.

Ski instructor at Zermatt

There is no consensus on which measures ski resorts should take to avoid the outbreaks that occurred last season, but it is likely that it will be local Covid-19 regulations that dictate the viability of ski resort openings and operation and – critically – the ability of people from outside the area to be allowed to visit. Unfortunately the promising trials of vaccines to prevent Covid-19 look to arrive too late to impact on the 2020/21 season – indeed they might embolden some authorities to increase restrictions in the short-term. At this time it is not altogether certain that the authorities won’t order ski resorts to close if they are seen to be responsible again for spreading the virus.

So what is the situation in Switzerland? I have been in the country for some weeks now, and have visited Zermatt both before and after a local lockdown was introduced, and Verbier afterwards. This what I learned.

Covid-19 safeguards in Verbier

The rate of infection with Covid-19 in Switzerland is the highest of the Alpine nations, and higher than that of most countries where visitors to Switzerland come from. As a result Switzerland decided to dump their quarantine requirements for visitors from most countries, including the UK. Most cantons had not previously imposed stringent lockdowns, but that has since changed.

The canton of Valais in Switzerland is home to some of the world’s leading ski resorts, including Saas-Fee, Zermatt and Verbier. These resorts, alongside Engelberg and Glacier3000, have begun their winter season, albeit only for selected runs above the snowline.

The recent good weather means the snowline may recede in the next week or so, which could jeopardise Verbier’s limited opening – less so those resorts with runs on the glaciers. However the resorts suffered a bigger blow when the Valais cantonal authorities declared – in the face of accelerating Covid-19 infections – that all restaurants and bars, including those in the mountains, must shut from 10pm on 6th November. Hotels, however, may remain open for business.

Cable Car Station in Zermatt
Cable car to Furi from Zermatt

Before the lockdown Zermatt had already required customers to wear a mask on all lifts, including T-bars, and inside all facilities except when sitting down to eat or drink. It seemed to be working and was enforced, although some people seemed to think that as long as the mask covered their mouth, they were adhering to the requirements. Social distancing was not followed in settings where people were wearing a mask, and the lifts were all working with pre-Covid capacities in place. in the summer I had seen that some resorts, such as Champéry, restricted numbers on lifts – but this does not seem to be the case for the winter season.

Lift queue at Verbier
Lac des Vaux chairlift, Verbier

Verbier seemed to be operating along broadly similar lines. On the Lac des Vaux chairlift the staff were insisting suitable face coverings were used, handing out disposable masks to people who were deemed to be wearing unsuitable coverings, such as a scarf. There was no attempt to apply social distancing on the lifts, although the 1.5m rule seemed to apply in other indoor settings.

Eating at Trockener Steg under the Matterhorn

Mountain restaurants on the Matterhorn Glacier Paradise ( 3883m ) and at Trockener Steg ( 2939m ) were open until the lockdown and following reasonably effective-looking controls. The border with Italy was closed so it was not possible to visit the wonderful Chalet Etoile, and it will be a concern for many visitors to Zermatt if the world-famous mountain restaurants are not open in peak season.

Mountain restaurant at Attelas following contanonal covid restrictions

By the time I got to Verbier (where I stayed at the excellent Hotel Bristol), lockdown was in effect and the mountain restaurants only provided a fairly basic take-away menu. They had also removed all of the access to seating inside or outside. With the fine weather that wasn’t too much of a problem.

Lunch break at Attelas, Verbier

Being early season most bars and restaurants are not yet ordinarily open in either Zermatt or Verbier. Some hotels and restaurants that have opened early are providing take-away menus, and can still provide restaurant facilities to residents if they have a restaurant on site. There is a kebab takeaway in Zermatt, which when I visited had run out of kebab, and a good takeaway just off the roundabout in Verbier, which also serves beer.

One of the most popular bars in Zermatt is Papperla, and it was open for business when I was there, albeit with severe restrictions on numbers. At 10pm it was due to close for the duration of the lockdown. I turned up at 9pm but wasn’t allowed in because of restrictions on numbers. However Yves, a genial skier from Lausanne on an outing with his football team, invited me to join his party on the deck. As we all downed Jager bombs, I asked him what he would be doing for après ski now. “We have some beers from the Spar and will party in our hotel rooms”, he said, “Do you want to come?”. I declined.

Papperla bar, Zermatt

As Yves and his friends were shooed from the bar I asked Charlotte, who works as a barmaid at Papperla, what would happen to her now. She shrugged. “I guess I get to ski more”.

Less sanguine was Isabelle from the Hotel Adonis where I was staying in Zermatt. She glumly told me that 80% of the guests due to stay for the weekend had cancelled once the new Valais restrictions were announced. “Do you think everything will be back to normal by next summer?”, she asked, hopefully.

It strikes me that the Swiss resorts are gambling that the measures that the authorities have taken will allow them to exit lockdown before the ski season gets going in earnest, and that the measures they have taken within the resorts will avoid them from once again being centres of the spread of infection. Only time will tell.

La Tzoumaz
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