Summer layoff and a gym nightmare with Formhaus Fitness Centre, Basel

I haven’t seen a lot to update about winter sports in Switzerland this summer, although I’m sure things will start heating up in October. And, of course, that includes getting ski fit.

I’ve always been of the belief that if you  want to ski well, you need to keep your fitness levels up through the summer. Walking, cycling and swimming have normally filled the bill, but over the years I’ve found only a good regime in the gym can strengthen all the right muscle groups, improve flexibility and build stamina. I got my routine from Anipots, along with a few neat health tips. Quite helpful.

A couple of years ago I joined a fitness centre in Basel called Formhaus, in the Gundeli neighbourhood, on the back of a promotional deal. Big mistake! In my opinion it is an awful gym and staffed by the worst sort of people who work in gyms (without disrespecting all the wonderful gym people I have worked with over the years). I tried to resign at the end of my first years’s contract so I could move to one of the better gyms friends had recommended, and try to train with a health program from the Tophealthjournal online so I could remain healthy. I thought I was being generous waiting until the end of the first year, so I was gobsmacked when I was enlightened about the small print of the contract – you can only resign if you send a recorded delivery letter at least one month before the end of your current year of membership stating your desire to resign. Of course nobody tells you this and they don’t send an invoice until a few days after the 30 day period has ended. Sharp practice? You haven’t heard the half of it.

I reluctantly paid up for another year, blaming my naivety and recognising Formhaus’s prodigious gifts in retaining customers who wanted to leave. For a fitness centre, they only seemed to be fit to retain unwilling customers, and as I reluctantly continued to use their awful facilities I wondered how many other of the unhappy-looking punters were similarly hoodwinked. Anyway, I decide next time I would play by their (frankly customer-hostile) rules.

Suffice it to say, a few weeks early I tendered my resignation by recorded delivery. One month before the expiry of the subscription year I sent an email with a version of my resignation letter as a PDF. What more could I do to escape Formhaus’s Machiavellian membership scheme?

Of course Formhaus kicked up rough. They claimed not to receive the letter. Criminal, dishonest or incompetent, I can not say. All I can say is that the Swiss Post have an online system that confirms delivery, which I have shared with the gym. They know they received my resignation letter.

So what did Formhaus say when I sent the email one month before expiry of my subcription with a copy of the letter I had sent recorded post?  They said: “We do not accept your resignation.”

What??? Not, we have mislaid your resignation, but that’s our sheer, unalloyed incompetence once again, good luck in the future. Or, we are useless with out huge bureaucracy of Muscle Marys, but help us here and let us know the details about the delivery if you still have the receipt all these months later – of course, I have the receipt, knowing what crookedness I may have become a victim of. Not even, a respectful acknowledgement that I didn’t want to use their gym. No, an arrogant, menacing statement without any alternative option – we’re going to screw you into paying for another year, whether you use our tawdry facilities or not.

Perhaps an object lesson in Swiss “Fair Play” or an exceptionally bad experience of simply awful customer service. I give the Swiss the benefit of the doubt, as I generally have very good experiences of the country. I think Formhaus are an outlier, and probably have figured out they can boost their sagging fortunes by preying on foreigners’ naivety. It is the soft underbelly of Switzerland’s success, that it has poor consumer and employee protection that membership of the EU would address. I considerer the extra year I paid for at Formhaus as proof of the reasons for improving consumer protection. If they think they can get another year out of me… well, let’s see.

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Feldberg in the Black Forest

Although some of the best skiing in the world is only a couple of hours away from Basel it is possible to ski and snowboard much closer. In the Jura, in Basel-land, there is a small ski area called Langenbruck, with a couple of surface lifts and some short, gentle runs. It is accessible by public transport, but is easier to reach by car. However it is low and currently closed because of the unseasonably warm winter. The nearest resort of any size still open is Feldberg in the Black Forest.

Feldberg )resort website is here) is comparable to many of the smaller Alpine resorts in scale, although with pistes between 1448 and 945m it is quite low. Despite the altitude, however, the pistes have held up better than many higher resorts this season. There are fourteen runs – 3 black, 7 red and 4 blue – comprising around 25km of piste spread over two sides of a valley. The runs on the North-facing side of the valley, off the Grafenmatt, are mostly through the trees and are largely suitable for intermediate skiers. The runs on the South-facing side of the valley, on Seebuck, only loosely connect to the runs across the road via a ski bridge, but the area is better for beginners with a wide, gentle blue run and red runs that really should be graded blue and a good funpark all accessible by an excellent six person chair lift. On Grafenmatt it is almost impossible to escape using surface lifts, of which there are nine in the resort, although there is a modern four-seater chairlift with over 400m vertical ascent providing access to some fine red and black runs, a free ride area and a 3km-long, very challenging blue run. The combined lift capacity of the resort is 24,000 people an hour, so queues are generally short even at busy periods. Around 5km of the pistes have snow cannon cover.

Needless to say, Feldberg is popular with weekend skiers and parking can be challenging unless you arrive early. Interestingly enough Feldberg is also popular with many skiers and snowboarders from Belgium, Holland and North Germany, for whom it is an easier trip than the Alps.

The run from Basel by car is just over an hour, driving north on the B317 from Lörrach up through the delightful Wiesental, and from Freiburg it is three-quarters of an hour (via Titisee). By public transport the trip is under 2 hours from Basel (via Freiburg) and around an hour from Freiburg with regular buses on routes 9007 and 7300 from the nearby railway station at Feldberg-Bärental.

Although small, low, busy and with too many surface lifts, Feldberg is actually a delightful little resort, and highly affordable. A day pass is a reasonable 27 Euros and prices for kit hire, lessons, meals and refreshments are very competitive and there is plenty of choice. There are also number of smaller resorts in the area, including a pleasant area served by a surface lift at Altglashütten, and one served by a gondola at Belchen. All of the resort runs, public transport and a range of other amenities are available free with the “Hochschwarzwald-Card”, which is itself provided gratis for guests in local hotels (depending on length of stay). The area is good for walking and there are a number of cross-country ski circuits, an outstanding all-season water park at Titisee and various other off-piste diversions throughout the “Hochschwarzwald” area.

The standard of accommodation in the hotels and guesthouses in the Black Forest is consistently high. For families the Feldberger Hof  is supremely convenient for the slopes and has superb childcare facilities.  For the more budget-conscious I recommend the excellent family-run Landhotel Sonneck in nearby Altglashütten, a delightful village with rail connections to Titisee and a bus service to Feldberg, as well as having a small ski area in the village.

A full resort report is located at the Swiss Winter Sports web site, with a version in Dutch here.

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Brig

The main ski and snowboard area near Brig is Belalp, although Rothwald and Rosswald each provide about 25km of additional piste. As well as 60km of piste at Belalp, from the Hohstock at 3112m you go through a 160m long tunnel out to a fabulous area for freeriding. The resorts can all be reached quite quickly by bus from the town. In addition a number of the major resorts in Switzerland are within an hour of Brig by public transport.

Ski Area Brig
Resorts Belalp, Blatten b. Naters, Rosswald, Rothwald
Ski Region Valais
Piste (km) 60
Top run (m) 3100
Bottom (m) 1501
Max Drop 1599
Snow’n’Rail Y
Black (km) 20
Red (km) 34
Blue (km) 20
Lifts (#/hr) 9870
My Rating 4
Alpine 3
SnowPark 3
Nordic 5
Hiking 2
Family 4
Apres Ski 4
Free Ride Y
Snow making Y
Fun park Y
Snow park
Half pipes
Spa

In Brief

Brig Station
Brig Station

Brig is an elegant small town at the start of the Simplon pass, high up in the Rhone Valley. The town has excellent rail and bus links to a number of winter sports destinations including the Aletsch Arena (e.g. via Fiesch), Belalp, Goms, Saas-Fee, Andermatt, Lauchernalp and Zermatt. There is also a thermal spa nearby, but it is only open in summer – however the wonderful spas at Leukerbad are only one hour away.

The nearest significant ski area to Brig is Belalp, reached by cable car from the pretty village of Blatten b. Naters. Blatten (not to be confused with another Valais village in the Lötschental of the same name) has regular buses from Brig station that cover the breathtaking 8km journey in less than half an hour.

Belalp is a small jewel of a ski area, with two bowls under the Hohstock (3226m) and Sparrhorn (3020m) providing acres of  relatively safe and accessible off-piste as well as perfectly groomed pistes to suit all abilities. See the separate post on Belalp for more details.

Useful links:
Aletsch Arena,
Belalp,
Brig,
Rosswald.

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